Welcome to the Taguig City Citizens Portal ("Portal," "we," "our," or "us"). By creating an account or using this Portal, you agree to comply with these Terms and Conditions. Please read them carefully before proceeding.
1. Purpose of the Portal
The Citizens Portal is an official online service platform of the City Government of Taguig, designed to provide residents, citizens, and stakeholders with access to government services, information, and transactions.
2. Acceptance of Terms
By using this Portal, you:
- Agree to these Terms and our Privacy Policy.
- Confirm that all information you provide is true, correct, and complete.
- Understand that false, fraudulent, or misleading submissions may result in account suspension and possible legal action under Philippine laws.
3. User Accounts
- Some services require you to register for an account.
- You are responsible for safeguarding your login credentials.
- Sharing your account or password with others is not allowed.
- The City Government may suspend or terminate accounts that violate these Terms.
4. Data Privacy
Personal data collected in this Portal will be used only for legitimate government services, in line with the Data Privacy Act of 2012 (RA 10173). The City Government implements security measures to protect your data, but cannot guarantee absolute protection from threats beyond its control.
5. Acceptable Use of the Portal
You agree to use the Portal responsibly and lawfully. You must not:
- Use the Portal for fraudulent or unauthorized transactions.
- Upload or submit harmful, offensive, or malicious content.
- Attempt to hack, disrupt, or compromise the Portal's security.
6. Government Transactions
- Online requests, applications, or submissions made through the Portal are subject to verification by the concerned offices.
- Submission does not automatically mean approval; additional requirements may be requested.
- All official records and communications are governed by existing city ordinances, policies, and national laws.
7. Intellectual Property
All content, materials, and system features within the Portal are owned by the City Government of Taguig, unless otherwise stated. Unauthorized reproduction or distribution is prohibited.
8. Limitation of Liability
The Citizens Portal is provided "as is" and "as available." The City Government is not liable for any loss, delay, or damages caused by technical issues, downtime, or cyber threats outside its reasonable control.
9. Changes to Terms
These Terms may be updated from time to time to reflect new policies, laws, or system improvements. Continued use of the Portal means you accept the updated Terms.
10. Governing Law
These Terms and Conditions are governed by the laws of the Republic of the Philippines.
11. Contact Information
For assistance, inquiries, or complaints, please contact:
- 📧 tlcportal@taguig.gov.ph
- 📞 7795-8824
- 📍 General Luna Street, Barangay Tuktukan, Taguig City
